Your Experian Credit Report is designed to give your credit providers information they need to consider when assessing your application for credit. However, if you’ve been the victim of fraud or if you’re concerned that you’ll likely be a victim of fraud, you can ask us to place a temporary ban on your credit report. A ban initially lasts for 21 days from the date the ban is placed. It’s free to request a ban and any subsequent extensions, and there’s no limit to the number of times a ban can be extended or the length of time a ban can be extended to.
For more information and assistance with ID fraud, please contact ID Care on 1300 432 273.
During a ban we won’t use or disclose any information from your Experian Credit Report. If any credit provider asks us for a copy of your Experian Credit Report we’ll let them know there is a ban in place. This ensures they are aware and alerted to the potential fraud risk on your account.
As part of the ban process we provide you with a full copy of your Experian Credit Report showing the dates the ban is in place for. If you need to extend your ban beyond these dates please contact us 10 days prior to the ban ending (by email). State your report number and exact date you would like the ban extended to. We’ll provide you with a new copy of your credit report showing the extended dates. If we don’t receive advice from you to extend, the ban will automatically come off after 21 days.
While this doesn’t mean you can’t apply for credit, during a ban a credit provider won’t have access to your Experian Credit Report. If you need your ban lifted, contact us with your Experian Credit Report number. If it’s urgent, call us on 1300 783 684 after you have submitted your request. Once the lift has been processed, the ban removal will occur overnight.
As part of your request to place a ban on your Experian Credit Report, a full copy of your report will be provided showing the dates the ban is in place.
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To request a ban on your Experian Credit Report by post, please send the information to:
Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060