Order Your Free Experian Credit Report

A picture of your personal credit history

There are two ways you can order your free Experian Credit Report – by email or post. Once you’ve submitted your order (including copies of your identification documents), you’ll receive your free Experian Credit Report within 10 working days.

What you need to order your free Experian Credit Report

If you’re over 18 and you’ve currently got credit products or borrowed money before, credit reporting bodies (CRBs) like Experian are likely to hold a credit report on you. To order your free Experian Credit Report, we need you to give us some information about who you are.

You will be required to provide a minimum of 100 Points of Identification (ID) and Proof of Address from the list below:
  • Minimum of ONE (1) document from Group A (must be photo ID) AND
  • Minimum of ONE (1) document from Group B AND /OR Group C
Primary Group A Points Secondary Group B Points Secondary Group C Points

Driver licence issued by an Australian State or Territory

40

Medicare card issued by Health Insurance Commission

25

Utility bills (e.g. phone, electricity or gas)

20

Roads and Maritime Services (Formerly RTA) photo card

40

Credit card or debit card issued by a financial institution in Australia

25

Australian Mortgage Document (current address)

25

Proof of Age Card (Government issued)

40

Australian Marriage Certificate (Australia Registry issue only)

25

Property rates notice

25

Government employee ID (Australian Federal / State Territory)

40

Change of Name Certificate (Australian Registry only)

25

Bank or credit card statements showing your current residential address

25

Current Australian Tertiary Education Institution Photo ID

40

Taxation Assessment Notice

25

Property lease agreement

25

Defence Force Identity Card (with photo)

40

Centrelink card issued by Centrelink

40

   

Foreign passport (current)

70

Department of Veteran's Affairs card issued by DVA

40

Australian passport (current)

70

Working with Children / Teacher's Registration Card

40

   

Full Birth Certificate (not a Birth Certificate extract)

70

Primary Group A Points

Driver licence issued by an Australian State or Territory

40

Roads and Maritime Services (Formerly RTA) photo card

40

Proof of Age Card (Government issued)

40

Government employee ID (Australian Federal / State Territory)

40

Current Australian Tertiary Education Institution Photo ID

40

Defence Force Identity Card (with photo)

40

Foreign passport (current)

70

Australian passport (current)

70

Secondary Group B Points

Medicare card issued by Health Insurance Commission

25

Credit card or debit card issued by a financial institution in Australia

25

Australian Marriage Certificate (Australia Registry issue only)

25

Change of Name Certificate (Australian Registry only)

25

Taxation Assessment Notice

25

Centrelink card issued by Centrelink

40

Department of Veteran's Affairs card issued by DVA

40

Working with Children / Teacher's Registration Card

40

Full Birth Certificate (not a Birth Certificate extract)

70

Secondary Group C Points

Utility bills (e.g. phone, electricity or gas)

20

Australian Mortgage Document (current address)

25

Property rates notice

25

Bank or credit card statements showing your current residential address

25

Property lease agreement

25

 Order Your free Experian Credit Report

Due to the COVID-19 pandemic, our post channel for ordering an Experian Credit Report is currently unavailable until further notice. Please order via email using the link below or call us on 1300 783 684 between 9:00am-5:00pm AEST Monday to Friday.
Order by email Request a ban by post – Currently unavailable

To order your free Experian Credit Report by email please provide:

  • A completed copy of your Experian Credit Report Request Form (PDF)
  • A contact phone number
  • Electronic copies of your identification documents. These can be in PDF, jpeg, png or gif format no larger than 2MB in size

Order your free report now

To order your free Experian Credit Report by post please provide a completed copy of your Experian Credit Report Request Form (PDF) and copies of your identification documents to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.

Order by email

To order your free Experian Credit Report by email please provide:

  • A completed copy of your Experian Credit Report Request Form (PDF)
  • A contact phone number
  • Electronic copies of your identification documents. These can be in PDF, jpeg, png or gif format no larger than 2MB in size

Order your free report now

Request a ban by post – Currently unavailable

To order your free Experian Credit Report by post please provide a completed copy of your Experian Credit Report Request Form (PDF) and copies of your identification documents to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.