Your success is our success, and we don’t want anything to stand in the way of you achieving your goals. Our credit reports tell you important things you need to know when accessing the financial services you need, so keeping them accurate and up-to-date is more than a service; it’s a responsibility.
To compile the information in your credit report, we rely on a range of sources, including credit providers and public records. We partner with them to keep things up to date. It’s all about trust.
Why do mistakes happen?
We take every precaution to make sure the information we share is correct but errors can occur, for example when information we’re given is not up to date or as accurate as it should be.
If you notice incorrect information on your credit report, tell us or your credit provider about it as soon as you can, so that the correction process can be activated quickly.
Incorrect public record information?
If any public record held information, such as a bankruptcy or court judgment, is incorrectly recorded on your credit report, you should get in touch with us to ask for it to be corrected.You’ll need to send us a certified copy of a document that has the correct information on it and follow our normal identification procedures.
How to get in touch with Experian to request a correction
You can ask us to make a correction to your credit report by email or post.
If you send your request by email, please make sure you include the term ‘correction request’ in the subject line of your email, and include the following information:
- A full description of the change you’d like us to make to your Experian Credit Report. This includes the details of the incorrect information on your file, what you’d like it to be replaced with, and the reason you’re requesting the change.
- Documents that confirm the new details are correct.
- Copies of documents that verify your identity.
Alternatively, you can send this information by post to Experian Australia Credit Services Pty Ltd, Attn: Consumer Support Team, GPO Box 1969, North Sydney NSW 2060.